Sunset Moving and Storage Group

 
We hired Sunset Moving to move our large pieces of furniture to our new apt. in the next town.  They arrived in time and the three workers made short work of the move.  They were friendly and extremely professional, and took extra precautions to ensure the furniture and walls were not damage, the came preparedand cover all the furniture to protect them and I was impressed.  It was clear they took their work seriously, and I would DEFINITELY use them again.  It is so difficult to get reliable service in the South Florida area at a reasonable price.  Thanks again Edgar and his crew.

Service cost: $760

Summary
Poor business acumen
Applying fraud tricks
Zero customer service
Impossible to plan with

Unresponsive
Ron (one of the owners) doesn’t understand why customers want to know where their goods are. Oftentimes I was pushed to an answering machine for a person that isn’t working at the company. Chris the sales person even blocked my phone number.
We had to call from a different number, acting as a new customer in order to reach someone.
I gave two weeks to deliver the goods. It took them three weeks total.
Only two days before I got the information when the goods are delivered, but from the driver himself
No one at the company contacted me or followed-up. Sunrise doesn’t seem to care
Never have we received any e-mail response to anyone in the company after the goods have been picked-up till we threatened with legal action
Overcharging
BE CAREFUL ABOUT THEIR LABELING TRICKS. Jack (Ron’s partner) skipped labels in his own system. I only noticed it when unpacking that his numbers weren’t in sequence. They overcharged me for several boxes that didn’t exist.
I sent a picture of a very long item to Chris, the sales person to have it included in the initial offer. They day of the move they charged another 200 USD arguing they need to buy additional space in the truck, although it can lay on top of all items. The truck driver delivering the goods told me he never saw a single cent.
If a company needs a fraud their customers to make profit, they should not be in business
Overselling
We were sold on perfect visibility knowing where the goods are at all times.
We never got a response where they stored our goods.
Chris promised to provide us with the driver’s cell no. when the goods get picked up.
We had to threaten Sunrise with legal action just to receive the number over the phone and again being yelled at by Ron.

Read the other reviews carefully! They don’t seem to be real!

Move size: 2 Bedroom Home Service cost: $3300

I am glad we chose Sunset Movers over one of the 'big guys" (ie. national chains).  We moved a 4 bdr house; it was a large move.  I was a bit hesitant because the price was lower with Sunset (than the national chain) and I wondered if the service would not be as good.  I was very pleasantly surprised!  Not only was the team on time and professional, honest, and hard-working, they were also very personable, and with flexibility and responsiveness to meet our needs.  Edgar managed to preserve our move with all our requirements, even though I had to change the date one week ahead of time.  The team packed our items as well (for a separate fee).  Then, they picked up our empty boxes following the move, which was a huge help for us.  I have no problem recommending the company in the highest terms.  Very happy customer and glad I went with Sunset. .

Service cost: $1000

We moved 2 years ago from NY to Florida, a horrible experience with The Red Lion Moving Company; broken furniture, extra charges, foul language, etc. A complete nightmare.
After 2 years residing in Florida we needed to move again, but with our prior traumatic experience we knew it was going to be hard to find the right moving company.  So we read a lot of reviews in the Internet until we decided for Sunset Moving. Reviews this time helped us greatly.
We recommend Sunset Moving & Storage Company based in South Florida, with no reservations. Reasonable priced, reliable and composed by a good professional team of movers. Just call Edgar and you will know you are in the best possible hands in this hard to find decent people field.

Service cost: $450

I cannot say enough about this moving company. I was very apprehensive about picking a moving company based on my previous experiences. Edgar came for an estimate and re-quoted me several times because my options changed. My place was 4 months late and he kept calling me making sure I was ok and when the time came, the movers was there on time and moved me in no time. María , "my personal contact" kept calling me during the move. I have never received such great service. Would recommend sunset Moving and Storage highly.

Service cost: $1900

We are so pleased with the very professional, friendly, and effcient service of Sunset Moving. We spoke with Edgar after getting our quote and he was very helpful in arranging everything we needed, he even confirmed and made sure we had no question over a holiday! They arrived and were lightning fast and so efficient with loading and unloading it was completed before we knew it (gave them a tip for their hard work!).They get big thumbs up from and we HIGHLY reccommend using them. Thank you Edgar and crew, Sunset Moving execeeded our expectations!! -.

Service cost: $950

I used their services last week for my move to Boca Raton. They arrived at my home right as scheduled.As soon as they got to my home they began working. They are were professional during the whole move. Took great care of my items. I have used different moving companies in the past, and none of them were as professsional and wonderful as Sunset Moving was. I was very satisfied with their services, and I would indeed use them again. I will recommend them to those that are moving.

Service cost: $1200